Notification Problems
Not getting notifications? Here's how to troubleshoot.
Email Notifications
Check 1: Look in Spam
Emails from hello@stacklead.io might be filtered.
- Open your spam/junk folder
- Search for "stacklead"
- If found, mark as "Not Spam"
Check 2: Add to Contacts
Prevent future emails from going to spam:
- Add hello@stacklead.io to your contacts
- Add noreply@stacklead.io to your contacts
Check 3: Verify Settings
Go to Settings → Notifications
Make sure email notifications are turned on for:
- Hot lead alerts
- Daily digest
- Weekly report
[SCREENSHOT: Email notification settings]
Check 4: Verify Your Email
Your account email must be verified.
Go to Settings → Account
If you see "Email not verified," click the verification link we sent, or click "Resend."
Check 5: Check Frequency Setting
If you're set to "Weekly" digest, you won't get daily emails.
Verify your digest frequency matches what you expect.
Digest Emails Not Arriving
No Leads = No Digest
We don't send empty digest emails.
If you have no new leads since the last digest, you won't receive one.
Check: Do you have new leads in the app?
Check Timezone
Digests send based on your timezone setting.
Go to Settings → Account → Timezone
Make sure it's set correctly. If you're in PST but it's set to EST, your 8am digest arrives at 5am.
Check Digest Time
Go to Settings → Notifications → Digest Time
Verify the time is what you expect.
In-App Notifications
Check 1: Look for the Bell
Click the bell icon in the top right corner.
Notifications appear there. Unread notifications show a red badge.
[SCREENSHOT: Bell icon with notification badge]
Check 2: Verify In-App Settings
Go to Settings → Notifications
Make sure in-app notifications are enabled.
Check 3: Hard Refresh
Sometimes notifications need a page refresh to appear.
Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) to hard refresh.
Check 4: Check Browser Permissions
Some browsers block notifications. Check your browser settings:
Chrome:
- Click the lock icon in the address bar
- Find "Notifications"
- Set to "Allow"
Firefox:
- Click the lock icon
- Click "Connection secure"
- Check notification permissions
Hot Lead Alerts Not Working
Check 1: Alert Threshold
Hot lead alerts only trigger for leads above a certain score.
Go to Settings → Notifications → Alert Threshold
Default is 7+. If set to 9+, you'll only get alerts for 9-10 leads (rare).
Check 2: Real-Time is Enabled
Go to Settings → Notifications
Make sure "Real-time alerts" is toggled on.
Check 3: Do You Have Hot Leads?
Check the "Hot" tab in your lead list.
If there are no 7+ leads, there's nothing to alert about.
Testing Notifications
Test Email Delivery
Go to Settings → Notifications → Send Test Email
This sends a test email to verify delivery works.
If the test arrives, email delivery is working. The issue is elsewhere.
If the test doesn't arrive, check spam/contacts.
Common Issues by Email Provider
Gmail
- Check "Promotions" and "Updates" tabs
- Add stacklead.io to your primary contacts
Outlook/Hotmail
- Check "Other" inbox
- Check "Junk Email" folder
- Add to safe senders list
Yahoo
- Check spam folder
- Add to contacts
Corporate Email
Your company's email security might block external emails.
Contact your IT department to whitelist:
- hello@stacklead.io
- noreply@stacklead.io
Still Having Issues?
Contact support@stacklead.io with:
- Your account email
- Which notifications aren't working (email, in-app, digest)
- When you last received a notification
- Screenshots of your notification settings
We'll investigate and respond within 24 hours.
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