No Leads Showing Up

If your lead list is empty, here's how to fix it.

Quick Checklist

Run through these checks first:

[ ] At least one platform is enabled
[ ] Keywords are configured
[ ] Subreddits are selected (for Reddit)
[ ] Account is active (not paused or expired)

Check 1: Are Your Platforms Enabled?

Go to Settings → Platforms

Make sure at least one platform is toggled on.

[SCREENSHOT: Platform toggles]

If all platforms are off, no leads will be found.

Check 2: Are Your Keywords Configured?

Go to Projects → Your Project → Keywords

You need at least one keyword for StackLead to search.

If the keyword list is empty:

Click "Add Keyword"
Enter phrases your customers might use
Or click "Generate Keywords" for AI suggestions

Check 3: Are Your Keywords Too Specific?

Super specific keywords might have zero matches.

Too Specific

❌ "best CRM for D2C Shopify stores with Klaviyo integration under $50"

This exact phrase might never appear anywhere.

Better

✅ "CRM for e-commerce" ✅ "Shopify CRM" ✅ "best CRM for small business"

Try broader variations and see if leads appear.

Check 4: Are Your Subreddits Active?

Some niche subreddits only get a few posts per week.

How to Check

Visit the subreddit on Reddit
Look at the posting frequency
If the last post was 5 days ago, it's too quiet

Solution

Add more active subreddits. Try larger communities related to your niche.

Popular active subreddits:

r/Entrepreneur (800k+ members)
r/startups (1M+ members)
r/SaaS (100k+ members)
r/smallbusiness (500k+ members)

Check 5: Give It Time

StackLead scans platforms continuously, but it can take up to 24 hours for leads to appear after setup.

This is especially true if:

Your keywords aren't super common
Your subreddits are niche
You just created the project

Wait 24 hours before troubleshooting further.

Check 6: Is Your Account Active?

Go to Settings → Billing

Make sure:

Your subscription is active (not cancelled or paused)
Your payment method is valid
There are no failed payments

If your account is paused, reactivate it to resume lead scanning.

Check 7: Try a Test Keyword

Add a very common keyword temporarily to verify the system works.

Test keywords:

"looking for recommendations"
"what tool do you use"
"best software for"

If leads appear with test keywords, your original keywords are too specific.

Advanced Troubleshooting

Check Platform-Specific Settings

Each platform has additional settings that might filter out leads.

Reddit:

Maximum age (too short = fewer leads)
Minimum comments (too high = fewer leads)

Twitter:

Language filter (might exclude relevant posts)
Retweet filter

Check for Keyword Conflicts

Make sure keywords aren't contradicting each other or your filters.

Browser Issues

Try:

Hard refresh (Ctrl+Shift+R)
Clear browser cache
Try a different browser
Disable browser extensions

Still No Leads?

Contact support@stacklead.io with:

Your account email
Your project name
Your keywords
Platforms enabled
How long you've been waiting

We'll investigate and get back to you within 24 hours.